Customer Service Officer

Full Time Accra, Greater Accra, Ghana Posted 2 months ago

About Position

Customer Service Officer (Full Time)

₵1,200.00 / Monthly

Accra, Greater Accra, Ghana (Anywhere)

Customer Service Officer

Full Time Accra, Greater Accra, Ghana Posted 2 months ago

Description

Customer service officer makes sure that the needs of their customers are being satisfied.
• The aim is to provide excellent customer service and to promote this idea throughout the organization.
• You may work at various levels, from head office to the front-end of the business and in most cases will be:

Responsibilities
  • Take ownership of customer issues and follow problems through to resolution;
  • • Improve customer service experience, measure customer satisfaction and create engaged customers that will facilitate organic growth;
  • • Ensure benefits payment (refunds, maturity and partial withdrawal) and clients issues are resolved within timelines set in the company’s manual and also within regulatory timelines;
  • • Assist in developing and improving customer service procedures, policies and standards for your organization or department
  • • Analyzing statistics or other data to determine the level of customer service the organization is providing on weekly, monthly, quarterly and annual basis.
  • • Mentor and develop customer service staff by creating an environment where they can excel through encouragement and empowerment.
  • • Developing feedback or complaints procedures for customers to use
  • • Any other duties assigned.
Educational Requirements
  • • Bachelor’s Degree or equivalent
  • • Minimum 2 years of relevant customer experience in insurance
  • • Being part of a professional body is a plus. i.e. CII, CIM, etc
  • • Position may be required to travel to, and assist other domestic sites.
Additional Requirements
  • • Demonstrated strong verbal and written communication skills.
  • • Strong PC skills using MS office software
  • • Strong presentation, facilitation, and consultation skills.
  • • Must be a strong team player
  • • Good understanding of the Ghanaian Insurance Act.
Apply instruction
All interested applicants should submit their current CVs to:

jobopen2019@gmail.com

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Job Summery

Vacancy : 2

₵1,200.00 / Monthly

Full Time

Accra, Greater Accra, Ghana (Anywhere)

Experience Level : Medium

Experience Required : 2 Year/s

Only Female

Posted : 2 months ago

Deadline : April 30, 2019 1 month ago

Job ID : 65BNYCHGM9

Apply instruction
All interested applicants should submit their current CVs to:

jobopen2019@gmail.com
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